Refund policy
Yiff AI sells digital services that are delivered immediately upon use. This page explains when refunds apply and when they do not.
14-day refund policy
You may request a refund within 14 days of purchase if no generation has been completed since that purchase. Once you have completed a generation, we do not offer commercial refunds, including for dissatisfaction with an AI result. At checkout you expressly request immediate access and generation. Your mandatory statutory rights, including any applicable cancellation or conformity rights, remain unaffected by this commercial policy.
When we refund
- You have not completed a generation since the purchase. Ask through our contact form under Billing, from your account email, within 14 days. We process refunds within 5 business days via Finby.
- The service was materially broken for a sustained period (multiple hours, multiple days) that prevented you from generating despite an active sub. We will refund pro rata or extend the subscription, at our discretion.
- Duplicate or accidental charges: refunded in full as soon as we confirm the duplicate.
When we do not refund
- After the first completed generation since the purchase, under the commercial policy above and subject to mandatory statutory rights.
- For accounts terminated due to breach of our Terms or Guidelines (e.g. CSAM, deepfakes of real people, hate, etc.).
- For dissatisfaction with AI output quality - AI generation is inherently variable; we encourage starting with our lowest tier first.
- For unused included plan allowances at the end of a billing period. Purchased video credits do not expire and are separate from those allowances.
Video credits
Purchased video credits do not expire. Credits used for a completed video are not commercially refundable, including when you dislike a Semi-auto or Manual result. Failed generations restore the credits automatically; this is a credit restoration, not a monetary refund. For an unused credit purchase within 14 days, contact Billing. Any monetary refund of unused credits removes the corresponding credits from your balance. Mandatory statutory rights remain unaffected.
Automatic video top-up
If you explicitly enable automatic top-up in Billing, the saved card is charged when your purchased-credit balance falls below your chosen threshold, subject to your daily and monthly spending caps. You choose the credit quantity and can turn it off at any time. It is separate from subscription renewal.
How renewal works
Access is sold one period at a time, and you choose how your plan renews when you subscribe: manually or automatically. With manual renewal we do not store your card and nothing is charged automatically. Your access simply ends at the end of the paid period unless you renew it yourself from the pricing page.
With automatic renewal, chosen at checkout or switched on later from your billing settings, our payment provider keeps your card on file and we charge the plan's regular price three days before your period ends. A coupon or introductory discount applies to the first payment only, and the trial plan never renews automatically. We email you three days before each charge, and you can switch it off at any time from your billing settings, in one click. Turning it off stops all future charges; it does not refund a period already paid for.
Chargebacks
If you have a payment dispute, please contact us first - most issues resolve in under a day. We may review disputed payments and temporarily restrict unpaid access while a dispute is resolved. Your right to raise a payment dispute is not conditional on contacting us first.
Contact
Refund requests: our contact form, category Billing.
Last updated: October 12, 2026.